Directly Software, Inc.

Other

Salesforce Com, Inc.

Stephen D Hsu

Vlad Georgescu

Jeff Patterson

Jason Fama

Jean Tessier

Eugene Mandel

Scott Golubock

Antony Fenwick Brydon

William Victor Gray

Khanh Cong Nguyen

Cassandra Funk

Ashwin Kashyap

Laurel Knell

Martin Edward Long

Ruben Kislaki

Philip Alexander Waligora

Stanley C Lemon

Tanausu Cerdeña

Avital Arora

Reena Parekh

Michael D Hsu

Kyle Coleman Skibble

Eric Berg

Methods, systems, and devices for defining an action node series at a database system are described. In some examples, the workflow may include one or more nodes are associated with an action. When executed, the workflow may produce an outcome based on the occurrence of an event or parameter associated with the one or more nodes. In some examples, the workflow may include one or more branch nodes. A branch node may include logic such that, when the workflow is executed, the logic selects a particular workflow path that includes its own specific nodes. The path may be selected based on the occurrence of an event or a value of one or more parameters. Thus, when a workflow including one or more branch nodes is executed, the outcome of the workflow may be based on the occurrence of the event or the value of the parameter.

Branched nodes in a workflow

In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include methods of classifying customer service inquiries, training a machine learning system, and/or processing customer service inquiries. Multiple experts may provide responses to a particular customer service inquiry, optionally within a single chat window.

CRM including multi-thread messaging

In a crowd sourcing approach, responses to customer service inquiries are provided by routing the inquiries to an independent group of experts. Machine learning based systems are used in combination with contact center staff and/or the independent experts to resolve the customer service inquiries. The AI based systems can be configured to determine which of the customer service inquiries should be routed to the independent experts, and/or to generate content for inclusion in responses to the customer service inquiries. The machines systems are optionally trained based on scored responses to prior customer service inquiries. These scored responses can include content provided by a machine learning system and/or a human expert.

Al based CRM system

In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include methods of classifying customer service inquiries, training a machine learning system, and/or processing customer service requests.

Methods of AI based CRM

Systems and methods for facilitating users to create multi-faceted social media objects (e.g., text, images, videos, etc.) with one public facing front side and multiple secondary facets that have optional privacy controls are provided. Users can scroll down a feed and perform gestures on each social media object to transition them to flipsides to view optionally private content in an intuitive manner. Graphical animations for transitioning from the front side of the social media object to the secondary facets can be simultaneously viewed within the feed interface. This enables a user to create a publicly visible social media object and essentially hide a message on the flipside(s) for selected other users to access. The hidden message may be contextual to the public side.

System and method for creating and transitioning to multiple facets of a social media object in a social network

A tool is provided for projecting the tool between rows of various components such as canned goods, and the like mounted upon shelving to properly space such rows for use and display and thereby minimize time and row positioning. The tool includes a fixed blade mounted to a handle, with the blade including an arcuate upper and lower surface of a forward planar end. The tool optionally may include adapter blades to provide varying thickness of the adapter blade enhanced blade structure to vary the aforenoted row spacings.

Row spacing tool

Growing community of inventors

El Centro, CA, United States of America

Stephen D Hsu