Company Filing History:
Years Active: 2021-2022
Title: Innovator Spotlight: Soumya Mitra from Hyderabad
Introduction: Soumya Mitra is an accomplished inventor based in Hyderabad, Telangana, India. With a total of three patents to his name, he has made significant contributions in the fields of escalation tracking and analytics systems, and on-call scheduling.
Latest Patents: His latest patents encompass two innovative technologies. The first is an "Escalation Tracking and Analytics System," which involves a persistent storage setup containing a representation of an escalation path. This system outlines an ordering of groups representing agents, each detailing maximum contact attempts, wait times, and communication channels. It is configured to handle event notifications, contact attempts, live tracking requests, and provides an intuitive graphical user interface to track current agent statuses.
The second patent is for an "On-Call Scheduling and Enhanced Contact Preference Management" system. This inventive scheduling tool establishes on-call shifts based on user operations, creating an escalation path that is executed when predetermined conditions are met. The system notifies on-call users based on their selected contact preferences, ensuring efficient communication.
Career Highlights: Soumya currently works at ServiceNow, Inc., where he has been able to apply his innovative ideas to enhance operational efficiencies. His work in developing groundbreaking systems has not only benefited his organization but has also contributed to the broader field of technology and communication management.
Collaborations: Soumya collaborates with talented individuals in his field, including Sheeba Srinivasan and Valencio Cardoso. Their combined efforts contribute greatly to the development and enhancement of technologies at ServiceNow, Inc., fostering an environment of innovation and teamwork.
Conclusion: As an inventor, Soumya Mitra continues to push the boundaries of technology through his patents and innovative solutions. His work in escalation tracking and on-call scheduling exemplifies the impact that thoughtful invention can have on improving efficiency and communication in various industries. With an impressive track record in a prominent company, Soumya’s contributions are paving the way for future advancements in technology.