The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 25, 2022
Filed:
Aug. 07, 2019
Servicenow, Inc., Santa Clara, CA (US);
Sheeba Srinivasan, Atlanta, GA (US);
Valencio Cardoso, San Diego, CA (US);
Soumya Mitra, Hyderabad, IN;
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
Scheduling information for each of plural shifts of an on-call schedule is set based on user operation at design-time within an on-call scheduling user interface. The scheduling information includes an escalation path graphical outline having at least one escalation step element and a corresponding wait duration element. An escalation path associated with a current one of the plural shifts of the on-call schedule at run-time is executed in response to a predetermined condition being satisfied. An on-call user associated with the current one of the shifts is notified based on the escalation path. The escalation path is configured to make a first notification attempt to notify the on-call user based on a first attempt contact preference selected by the on-call user, and make a second notification attempt to notify the on-call user based on a second attempt contact preference selected by the on-call user.