Sonam Gupta

Title: Sonam Gupta - Innovator in Chatbot Technology

Introduction

Sonam Gupta is a prominent inventor based in Bengaluru, India, known for his contributions to the field of chatbot technology. With a total of three patents to his name, Gupta has made significant strides in automating and enhancing chatbot systems.

Latest Patents

Gupta's latest patents include an "Automated Learning Based Executable Chatbot" and "Automated Generation of Chatbot." The first patent discloses a system and method for upgrading an executable chatbot. This system comprises a processor that includes a fallout utterance analyzer, a response identifier, a deviation identifier, and a flow generator and enhancer. The fallout utterance analyzer classifies chat logs into multiple buckets, identifying out-of-scope intents, newly identified intents, and variations of existing intents. The response identifier generates auto-generated responses for new intents, while the deviation identifier assesses the chatbot's performance against a prestored flow dialog network. The flow generator and enhancer then create an auto-generated conversational dialog flow for the chatbot.

The second patent focuses on the automated generation of chatbots for various domains using human-to-human chat logs. This system clusters user and agent utterances from chat logs, mining intents and entities from user utterances and actions from agent utterances. The mined data is utilized to generate stories or flows, which are then used by a machine learning engine to train the chatbot.

Career Highlights

Sonam Gupta is currently employed at Accenture Global Solutions Limited, where he applies his expertise in chatbot technology to develop innovative solutions. His work has positioned him as a key player in the advancement of automated communication systems.

Collaborations

Gupta collaborates with talented professionals such as Anurag Tripathi and Rinki Arya, contributing to a dynamic work environment that fosters innovation and creativity.

Conclusion

Sonam Gupta's contributions to chatbot technology through his patents and work at Accenture Global Solutions Limited highlight his role as a leading inventor in this field. His innovative approaches continue to shape the future of automated communication systems.