The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2024
Filed:
Apr. 16, 2021
Accenture Global Solutions Limited, Dublin, IE;
Anurag D. Tripathi, Gurugram, IN;
Rinki Arya, Bangalore, IN;
Jorjeta Jetcheva, San Jose, CA (US);
Krishna Kummamuru, Bangalore, IN;
Sonam Gupta, Bangalore, IN;
ACCENTURE GLOBAL SOLUTIONS LIMITED, Dublin, IE;
Abstract
The present disclosure relates to automated chatbot generation for different domains from available human-to-human chat logs. The systems and methods may be configured to cluster user utterances as well as agent utterances from the human chat logs. A data miner mines intents and entities from the user utterance clustering and mines actions from agent utterances. The intents, entities and actions mined are used to generate a set of stories or flows which are further used by a machine learning engine to train the chatbot. The stories or flows are also generated automatically by mapping the intents with the actions.