Slava Zhakov

Title: The Innovative Mind of Slava Zhakov

Introduction

Slava Zhakov is a notable inventor based in Burlingame, CA (US). He has made significant contributions to the field of telecommunications, particularly in the management of contact center media traffic. With a total of 5 patents to his name, Zhakov's work has had a profound impact on how contact centers operate in today's digital landscape.

Latest Patents

One of Zhakov's latest patents is titled "Dynamic management and redistribution of contact center media traffic." This innovative system supports multiple contact centers and includes a communications network that connects a private network, such as an MPLS network, to a remote computing environment, like a cloud environment. The server system in this remote environment monitors the health of various network segments, including bandwidth connections. When the quality of service for voice conversations is at risk due to a network segment's health status reaching a threshold, the system triggers an appropriate reaction. This may involve offloading future calls to a peer remote computing environment or canceling outbound campaigns while providing pre-determined messages to callers.

Another significant patent is "System and method for managing traffic bursts for a plurality of tenants." Similar to his previous work, this system also supports multiple contact centers and monitors network health. It ensures that quality of service is maintained, allowing for efficient management of voice conversations across different contact centers.

Career Highlights

Throughout his career, Zhakov has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to refine his skills and contribute to groundbreaking innovations in telecommunications.

Collaborations

Zhakov has collaborated with talented individuals such as Galina Kovalenko and Slava Sayko. These partnerships have fostered a creative environment that has led to the development of innovative solutions in the industry.

Conclusion

Slava Zhakov's contributions to telecommunications through his patents and collaborations highlight his innovative spirit and dedication to improving contact center operations. His work continues to influence the industry, paving the way for future advancements.