Company Filing History:
Years Active: 2024
Title: Simon Henderson Corston: Innovator in Call Center Technology
Introduction
Simon Henderson Corston is an accomplished inventor based in New Westminster, Canada. He has made significant contributions to the field of call center technology, particularly through his innovative patent that enhances the efficiency of call handling.
Latest Patents
Corston holds a patent for a "System and method for determining a purpose of a call." This computer-implemented method predicts the purpose of calls in a call center environment. The invention supports various analytical functions, including the automatic discovery of call topics, clustering of topics, and assigning utterances to clusters. The pipeline of this system includes an inference engine that utilizes a machine learning model trained on call transcripts and call attribute data to accurately predict the purpose of a call.
Career Highlights
Simon Corston is currently employed at Dialpad, Inc., where he continues to develop innovative solutions for call centers. His work focuses on leveraging technology to improve communication efficiency and customer service.
Collaborations
Corston collaborates with talented professionals such as Pooja Hiranandani and Elena Khasanova, contributing to a dynamic work environment that fosters innovation.
Conclusion
Simon Henderson Corston's contributions to call center technology through his patent demonstrate his commitment to enhancing communication processes. His work at Dialpad, Inc. continues to influence the industry positively.