The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2024
Filed:
Aug. 31, 2021
Applicant:
Dialpad, Inc., San Ramon, CA (US);
Inventors:
Pooja Hiranandani, Ontario, CA;
Elena Khasanova, Seattle, WA (US);
Shayna Anne Gardiner, Kitchener, CA;
Cheng Chen, Burnaby, CA;
Simon Henderson Corston, New Westminster, CA;
Assignee:
DIALPAD, INC., San Ramon, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2024.01); G06N 5/04 (2023.01); G06Q 30/0201 (2023.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); H04M 3/51 (2006.01); G06Q 30/016 (2023.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06N 5/04 (2013.01); G06Q 30/0201 (2013.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G06Q 30/016 (2013.01);
Abstract
A computer-implemented method of predicting purpose of call for a call center is disclosed to support various analytical functions, Automatic discovery of call topics, clustering of topics, and assigning of utterance to clusters may be provided. In some implementations, a pipeline includes an inference engine that includes a machine learning model trained on call transcripts and call attribute data to predict purpose of call.