This inventor holds 1 USPTO granted patent. Top assignee: Dialpad, Inc.. Active years: 2024.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2024
Title: Innovations by Elena Khasanova
Introduction
Elena Khasanova is an accomplished inventor based in Seattle, WA. She has made significant contributions to the field of call center analytics through her innovative patent. Her work focuses on enhancing the efficiency of call centers by predicting the purpose of calls.
Latest Patents
Elena holds a patent for a "System and method for determining a purpose of a call." This computer-implemented method supports various analytical functions, including the automatic discovery of call topics, clustering of topics, and assigning utterances to clusters. The pipeline includes an inference engine that utilizes a machine learning model trained on call transcripts and call attribute data to predict the purpose of a call. This innovation aims to streamline call center operations and improve customer service.
Career Highlights
Elena is currently employed at Dialpad, Inc., where she continues to develop and refine her innovative solutions. Her work has garnered attention for its potential to revolutionize how call centers operate and interact with customers.
Collaborations
Elena collaborates with talented professionals such as Pooja Hiranandani and Shayna Anne Gardiner, contributing to a dynamic and innovative work environment.
Conclusion
Elena Khasanova's contributions to call center technology exemplify the impact of innovation in enhancing customer service. Her patent reflects a commitment to improving operational efficiency through advanced analytics.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile