Company Filing History:
Years Active: 2021-2025
Title: Innovations by Shengyang Zhang
Introduction
Shengyang Zhang is a prominent inventor based in Santa Clara, CA. He has made significant contributions to the field of technology, particularly in systems that enhance user experience in physical retail environments. With a total of seven patents to his name, Zhang's work focuses on improving wait time estimations and customer service efficiency.
Latest Patents
One of Zhang's latest patents is titled "Automatic determination of pickup wait times." This innovative system includes one or more processors and non-transitory computer-readable media that store computing instructions. When executed, these instructions enable the processors to determine an estimated arrival time of a user at a physical store. The system generates an estimated wait time using a machine learning model, based on input data that includes the estimated arrival time and dynamic wait time data for the store. Additionally, it sends the estimated wait time to either the physical store or the user's mobile device.
Another notable patent is "Methods and apparatus for determining wait times." In this system, a first computing device is communicatively coupled to a second computing device. The first device obtains check-in data from the second device, indicating the user's arrival at a location. In response, it determines current wait times, the number of customers waiting for service, and the number of associates available to assist them. The expected wait time for the user is then transmitted to the second computing device.
Career Highlights
Shengyang Zhang currently works at Walmart Apollo, LLC, where he continues to innovate and develop systems that enhance customer service. His work is instrumental in bridging the gap between technology and retail, making shopping experiences more efficient and user-friendly.
Collaborations
Zhang collaborates with talented individuals such as Mingang Fu and Madhavan Kandhadai Vasantham. Their combined expertise contributes to the development of advanced systems that improve customer interactions in retail settings.
Conclusion
Shengyang Zhang's contributions to technology through his patents demonstrate his commitment to enhancing user experiences in retail environments. His innovative systems are paving the way for more efficient customer service solutions.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.