Shang Gao

Title: Innovations by Inventor Shang Gao

Introduction

Shang Gao is a notable inventor based in Atlanta, GA, who has made significant contributions to the field of interactive voice response systems. With a total of 3 patents to his name, he has developed innovative solutions that enhance the functionality and efficiency of communication technologies.

Latest Patents

One of his latest patents is a live call debugging and monitoring tool for an interactive voice response unit. This tool allows developers to test IVR applications by initiating calls and viewing real-time data on a computer display. Developers can see variable identifiers and their corresponding values, along with a graphical representation of menu modules and caller navigation. This innovation streamlines the debugging process and improves the overall user experience.

Another significant patent by Shang Gao focuses on utilizing predictive models to enhance predictive dialer pacing capabilities. This invention introduces methods and systems that apply both global and local predictive models to dialing records. By calculating a call pacing hit ratio based on the probability of live connections, this technology allows predictive dialers to optimize the pacing of outbound calls, surpassing traditional methods.

Career Highlights

Shang Gao is currently employed at Noble Systems Corporation, where he continues to innovate in the field of telecommunications. His work has been instrumental in advancing the capabilities of predictive dialing systems and IVR applications.

Collaborations

He collaborates with talented professionals such as Patrick McGuire McDaniel and Denney A Burkholder, contributing to a dynamic team focused on technological advancements.

Conclusion

Shang Gao's contributions to the field of interactive voice response and predictive dialing technologies demonstrate his commitment to innovation. His patents reflect a deep understanding of communication systems and a drive to improve user experiences.