The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 19, 2019
Filed:
Oct. 08, 2015
Noble Systems Corporation, Atlanta, GA (US);
Shang Gao, Atlanta, GA (US);
Denney A. Burkholder, Atlanta, GA (US);
Karl H. Koster, Sandy Springs, GA (US);
NOBLE SYSTEMS CORPORATION, Atlanta, GA (US);
Abstract
A call monitoring and debugging tool is disclosed that allows a developer to test an interactive voice response ('IVR') application comprising a plurality of menu modules. The developer can initiate a call to the IVR and is presented on a computer display a set of variable identifies and corresponding values used by the IVR application in real time. The developer can view a graphical representation of a subset of the plurality of menu modules and view a representation of the navigation of the caller through the IVR application. The developer can also view a current set of variable identifiers used by the IVR and their corresponding values in real time. Finally, the developer can invoke one of several navigation control functions to force navigation of the call in the IVR application, including forcing the call to a previously encountered menu module.