Company Filing History:
Years Active: 2013-2015
Title: Innovations by Sethu Iyer: Pioneering Solutions in Customer Relationship Management
Introduction
Sethu Iyer, an accomplished inventor based in Kennett Square, PA, has made significant contributions to the field of customer relationship management through his innovative solutions. With a total of six patents to his name, Iyer's work primarily focuses on improving communication and service recovery processes within financial institutions.
Latest Patents
Among his most notable inventions are two recent patents aimed at enhancing recovery systems for payments in arrears. The first patent, titled "Communication Disposition Determination for Unified Recovery System for Payments in Arrears," introduces a method that provides a holistic view of all customer relationships by tracking key communication details. This innovation allows representatives to input dispositions immediately after customer interactions, thereby facilitating informed decisions based on comprehensive relationship history.
The second patent, "Unified Recovery System Communication History Tracking for Payments in Arrears," furthers this concept by implementing automatic communication history tracking. This invention monitors all forms of communication related to customer accounts, enabling representatives to access crucial information such as date, time, and disposition during their dealings. By integrating this data, Iyer’s system ensures that service representatives can provide a seamless customer experience while managing accounts that are in arrears.
Career Highlights
Sethu Iyer currently serves at Bank of America Corporation, where he applies his expertise to develop innovative solutions that enhance customer interactions and service recovery efforts. His dedication to improving customer service through technology exemplifies his commitment to the field and highlights his role as a leading inventor in this area.
Collaborations
Throughout his career, Iyer has collaborated with talented individuals such as Somnath Choudhuri and Daniel Bodalski. These partnerships have fostered innovation and have allowed Iyer to expand his impact on technology within the financial services sector.
Conclusion
Sethu Iyer's contributions in the realm of customer relationship management through his patents reflect a profound understanding of the complexities involved in managing customer communications. His inventive solutions not only improve operational efficiency for financial institutions like Bank of America Corporation but also enhance the overall customer experience. Iyer's ongoing work continues to pave the way for advancements in service recovery and customer communication.