The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 21, 2015
Filed:
Nov. 05, 2013
Bank of America Corporation, Charlotte, NC (US);
Michael John Blatteau, Jr., Townsend, DE (US);
Michael D. Fleischer, Double Oak, TX (US);
Ryan Scott Heller, Middletown, DE (US);
Hudson Philip Hoen, IV, Wilmington, DE (US);
Sethu Iyer, Kennett Square, PA (US);
Hari Madala, Pittsburgh, PA (US);
Andrew Sheldon, Mountain Top, PA (US);
Patrick B. Smith, Garland, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships within an entity. This representation focuses on customer products in arrears that are to be recovered. The invention requires disposition input from the system and the representative immediately after a customer communication. This way, the invention aids in providing an overarching view of all customer relationships to a representative. The automatic information regarding the communication includes the date, time of day, duration, and the like associated with the communication. The invention requires the representative to input manually a disposition from each communication, such as what was discussed during the communication. As such, the invention allows for subsequent representatives to make decision and take appropriate actions immediately based on the entire relationship, including the results of previous customer communications.