The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 03, 2015
Filed:
Nov. 05, 2013
Bank of America Corporation, Charlotte, NC (US);
Michael John Blatteau, Jr., Townsend, DE (US);
Michael D. Fleischer, Double Oak, TX (US);
Ryan Scott Heller, Middletown, DE (US);
Hudson Philip Hoen, IV, Wilmington, DE (US);
Sethu Iyer, Kennett Square, PA (US);
Hari Madala, Pittsburgh, PA (US);
Patrick B. Smith, Garland, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships with an entity. This representation focuses on customer products in arrears that are to be recovered. The invention presents automatic communication history tracking to aid in providing an overarching view of all customer relationships to a representative. This automatic communication history tracking monitors all communications, manual or automatic, incoming or outgoing. The tracking monitors the date, time, disposition, and the like of all customer communications. As such, the invention allows the representative to make decision and take appropriate actions immediately based on the entire relationship, including customer communication history. The invention takes this information and incorporates it with all of the customer's relationships and external factors to provide a holistic customer service experience for a customer with accounts in arrears.