Location History:
- Oranmore, IE (2014)
- Co. Longford, IE (2018)
- County Longford, IE (2016 - 2019)
- Longford, IE (2021)
- Clarinbridge, IE (2017 - 2022)
- Galway, IE (2009 - 2023)
Company Filing History:
11 out of 2,328 
1 out of 4,171 
2 out of 832,680 Years Active: 2009-2023
Title: Seamus Hayes: Innovator in Customer Engagement Solutions
Introduction
Seamus Hayes is a notable inventor based in Clarinbridge, Ireland. He has made significant contributions to the field of customer engagement and communication technologies. With a total of 14 patents to his name, Hayes has developed innovative solutions that enhance the interaction between service providers and customers.
Latest Patents
Hayes's latest patents include a "System and method for personalization as a service." This method allows customers to orchestrate engagements with service providers through a facilitator entity. It features a customer journey orchestration service that connects service providers with a virtual datacenter, enabling seamless interactions via customer interface portals. Additionally, he has developed a "System and method for optimizing agent time," which automatically optimizes communication sessions between agents and users in contact centers. This system monitors interactions and determines the optimal time to transfer sessions to automated systems, enhancing efficiency.
Career Highlights
Throughout his career, Seamus Hayes has worked with various companies, including Avaya Inc. His experience in the telecommunications and customer service sectors has allowed him to develop solutions that address real-world challenges faced by businesses and consumers alike.
Collaborations
Hayes has collaborated with notable professionals in his field, including Paul D'Arcy and Neil O'Connor. These partnerships have contributed to the development of his innovative solutions and have helped advance the technology in customer engagement.
Conclusion
Seamus Hayes is a distinguished inventor whose work in customer engagement technologies has made a significant impact. His innovative patents and collaborations reflect his commitment to enhancing communication between service providers and customers.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.