Seamus Hayes

This inventor holds 14 USPTO granted patents and 3 published patent applications and 1 EPO patent. Top assignees: Avaya Inc., Nortel Networks Corporation, Other. Active years: 2009-2023.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Seamus Hayes. Retrieved from https://idiyas.com/inventor/seamus-hayes

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 14 (Patent Applications = 3)

% Patents Active = 92.9

EPO Patents = 1 (Patent Applications = 1)

Average Co-Inventor Count = 3.5

ph-index = 4

Forward Citations = 46(Granted Patents)

Location History:

Oranmore, IE (2014)
Co. Longford, IE (2018)
County Longford, IE (2016 - 2019)
Longford, IE (2021)
Clarinbridge, IE (2017 - 2022)
Galway, IE (2009 - 2023)

Company Filing History:

Nortel Networks Corporation

patents

2 out of 834,513

Other

patents

Years Active: 2009-2023

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14 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 11620656 - System and method for personalization as a service (2023-04-04),

2. 11533398 - System and method for optimizing agent time (2022-12-20),

3. 10944868 - Contact center interfaces (2021-03-09),

4. 10462297 - System and method for automated determining when to review an agent response process (2019-10-29),

5. 10425534 - System and method for optimizing agent time (2019-09-24),

6. 10270914 - Enhancing contact center calculations based on real-time speech analytics (2019-04-23),

7. 9871835 - System and method for managing multi-modal communication sessions (2018-01-16),

8. 9813553 - Device, system, and method for optimizing active transactions of an agent (2017-11-07),

9. 9774825 - Automatic expansion and derivative tagging (2017-09-26),

10. 9705926 - Security and retention tagging (2017-07-11),

11. 9542657 - Method and system for optimizing contact center performance (2017-01-10),

12. 9531782 - Dynamic management of collaboration sessions using real-time text analytics (2016-12-27),

13. 8630399 - Method and system for managing a contact center configuration (2014-01-14),

14. 7505578 - Load balancing in a network of contact centres (2009-03-17),

Title: Seamus Hayes: Innovator in Customer Engagement Solutions

Introduction

Seamus Hayes is a notable inventor based in Clarinbridge, Ireland. He has made significant contributions to the field of customer engagement and communication technologies. With a total of 14 patents to his name, Hayes has developed innovative solutions that enhance the interaction between service providers and customers.

Latest Patents

Hayes's latest patents include a "System and method for personalization as a service." This method allows customers to orchestrate engagements with service providers through a facilitator entity. It features a customer journey orchestration service that connects service providers with a virtual datacenter, enabling seamless interactions via customer interface portals. Additionally, he has developed a "System and method for optimizing agent time," which automatically optimizes communication sessions between agents and users in contact centers. This system monitors interactions and determines the optimal time to transfer sessions to automated systems, enhancing efficiency.

Career Highlights

Throughout his career, Seamus Hayes has worked with various companies, including Avaya Inc. His experience in the telecommunications and customer service sectors has allowed him to develop solutions that address real-world challenges faced by businesses and consumers alike.

Collaborations

Hayes has collaborated with notable professionals in his field, including Paul D'Arcy and Neil O'Connor. These partnerships have contributed to the development of his innovative solutions and have helped advance the technology in customer engagement.

Conclusion

Seamus Hayes is a distinguished inventor whose work in customer engagement technologies has made a significant impact. His innovative patents and collaborations reflect his commitment to enhancing communication between service providers and customers.

Profile summary based on public USPTO records.