logo

For the Inventor, By the Inventor

Austin, TX, United States of America

Scott Stephen Dickerson

USPTO Granted Patents = 12 

 

Average Co-Inventor Count = 2.4

ph-index = 5

Forward Citations = 84(Granted Patents)


Company Filing History:

goldMedal12 out of 164,197 
 
International Business Machines Corporation
 patents

Years Active: 2009-2018

Loading Chart...
Loading Chart...
12 patents (USPTO):Explore Patents
1. 9921901 - Alerting service desk users of business services outages (2018-03-20),
2. 9830212 - Alerting service desk users of business services outages (2017-11-28),
3. 9715378 - Automated software update scheduling (2017-07-25),
4. 9122715 - Detecting changes in end-user transaction performance and availability caused by changes in transaction server configuration (2015-09-01),
5. 8990957 - Taking configuration management data and change business process data into account with regard to authorization and authentication rules (2015-03-24),
6. 8453256 - Taking configuration management data and change business process data into account with regard to authorization and authentication rules (2013-05-28),
7. 8326971 - Method for using dynamically scheduled synthetic transactions to monitor performance and availability of E-business systems (2012-12-04),
8. 8146083 - Method and apparatus to modify a task within a set of tasks (2012-03-27),
9. 7797579 - Method and system for identifying unsafe synthetic transactions and modifying parameters for automated playback (2010-09-14),
10. 7769784 - System for autonomically improving performance of Enterprise Java Beans through dynamic workload management (2010-08-03),
11. 7624176 - Method and system for programmatically generating synthetic transactions to monitor performance and availability of a web application (2009-11-24),
12. 7481361 - Method and system for identifying unsafe synthetic transactions and modifying parameters for automated playback (2009-01-27),

Title: Scott Stephen Dickerson: Innovator in Service Desk Solutions

Introduction

Scott Stephen Dickerson is a notable inventor based in Austin, TX (US). He has made significant contributions to the field of service desk technology, holding a total of 12 patents. His work focuses on improving the efficiency and effectiveness of service desk operations, particularly in managing computer resource outages.

Latest Patents

One of Scott's latest patents is titled "Alerting service desk users of business services outages." This innovative approach allows a service desk to detect current computer resource outages and identify the applications affected by these outages. By utilizing historical service request entries, the service desk can match the identified applications to users who have previously inquired about them. Consequently, notifications are sent to these users regarding the computer resource outage, enhancing communication and response times.

Career Highlights

Scott Stephen Dickerson is currently employed at International Business Machines Corporation, commonly known as IBM. His role at IBM has allowed him to develop and refine his innovative ideas, contributing to the company's reputation as a leader in technology solutions.

Collaborations

Throughout his career, Scott has collaborated with talented individuals such as James Nicholas Klazynski and Vijay Kumar Aggarwal. These collaborations have fostered a creative environment that encourages the development of groundbreaking solutions in the tech industry.

Conclusion

Scott Stephen Dickerson is a prominent figure in the realm of service desk innovations, with a proven track record of patents that enhance operational efficiency. His contributions continue to shape the future of service desk technology, making him a valuable asset to the industry.

This text is generated by artificial intelligence and may not be accurate.
Please report any incorrect information to support@idiyas.com
Loading…