The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 28, 2017
Filed:
Dec. 12, 2013
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Vijay K. Aggarwal, Austin, TX (US);
Scott S. Dickerson, Austin, TX (US);
Edward D. Whitehead, Austin, TX (US);
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Primary Examiner:
Int. Cl.
CPC ...
G06F 15/16 (2006.01); G06F 11/07 (2006.01); H04L 12/24 (2006.01); H04L 29/08 (2006.01); H04L 29/14 (2006.01);
U.S. Cl.
CPC ...
G06F 11/0769 (2013.01); G06F 11/0721 (2013.01); H04L 41/0604 (2013.01); H04L 41/069 (2013.01); H04L 41/22 (2013.01); H04L 41/507 (2013.01); H04L 67/22 (2013.01); H04L 67/306 (2013.01); H04L 69/40 (2013.01);
Abstract
An approach is provided in a service desk detects a current computer resource outage and identifies applications corresponding to the computer resource outage. The service desk uses historical service request entries to match the identified applications to users previously inquiring about the applications and, in turn, sends notifications to the users regarding the computer resource outage.