Company Filing History:
Years Active: 2016-2019
Title: Scott M Roen: Innovator in Loyalty Incentive Systems
Introduction
Scott M Roen is a notable inventor based in Ridgewood, NJ (US), recognized for his contributions to loyalty incentive systems. He holds a total of five patents, showcasing his innovative approach to enhancing customer engagement through technology.
Latest Patents
One of Roen's latest patents is titled "Prepaid rewards credited to a transaction account." This system and method provide rewards or loyalty incentives to card member customers. The system includes an enrolled card member customer database, an enrolled merchant database, a participating merchant offer database, and a registered card processor. The enrolled card member customer database contains transaction accounts of card member customers enrolled in a loyalty incentive program. If a purchase qualifies for a rebate credit, the registered card processor provides the rebate credit to the customer's account. Additionally, the system allows for electronic notification of rewards offers or credits to prepaid cards, based on specific merchant criteria. This innovation offers a coupon-less way for merchants to provide incentive discounts and credits to enrolled customers.
Another significant patent by Roen is the "System and method for E-mail based rewards." Similar to his previous patent, this system provides rewards or loyalty incentives to card member customers. It includes an enrolled card member customer database, an enrolled merchant database, and a participating merchant offer database. The registered card processor receives a record for charges made with an enrolled merchant and determines if the purchase qualifies for a rebate credit. If eligible, the rebate credit is provided to the customer's account, along with electronic notifications of available incentive offers. This system also facilitates a coupon-less method for merchants to incentivize customers.
Career Highlights
Scott M Roen is currently employed at American Express Travel Related Services Company, Inc., where he continues to develop innovative solutions in the field of loyalty incentives. His work has significantly impacted how merchants engage with customers and reward their loyalty.
Collaborations
Roen has collaborated with notable coworkers, including David Wolf and Sripriya V Tiku, contributing to the development of advanced loyalty incentive systems.
Conclusion
Scott M Roen's innovative patents and career at American Express highlight his significant contributions to the field of loyalty incentives. His work continues to shape the way merchants interact with customers, providing valuable rewards and enhancing customer satisfaction.