This inventor holds 1 USPTO granted patent. Top assignee: Avaya Inc.. Active years: 2020.
Company Filing History:
Years Active: 2020
Title: Saumabha Pal - Innovator in Co-Browsing Technology
Introduction
Saumabha Pal is a notable inventor based in Pune, India. He has made significant contributions to the field of technology, particularly in enhancing customer communication experiences. His innovative approach has led to the development of a unique patent that addresses common challenges faced during co-browsing sessions.
Latest Patents
Saumabha Pal holds a patent for an "Auto learning system for active co-browse sessions." This invention establishes a co-browsing session between a customer communication endpoint and an agent terminal. It allows for user input to be received from either the customer or the agent, identifying fields that may be difficult to understand. For instance, if a customer struggles with a terms of use field, the system stores relevant information to generate a report. This report helps identify ways to make such fields more comprehensible for future customers. Additionally, the system allows customers to mask sensitive information, such as social security numbers, from the agent.
Career Highlights
Saumabha Pal is currently employed at Avaya Inc., where he continues to innovate and contribute to advancements in communication technology. His work focuses on improving user experiences and streamlining interactions between customers and service agents.
Collaborations
Some of his notable coworkers include Manish Negi and Rajashri Bhor, who collaborate with him on various projects within the company.
Conclusion
Saumabha Pal's contributions to co-browsing technology exemplify his commitment to enhancing customer communication. His innovative patent reflects a deep understanding of user needs and a desire to improve the overall experience.