Satish B Ananthanarayana

Title: Innovations by Satish B Ananthanarayana

Introduction

Satish B Ananthanarayana is an accomplished inventor based in San Jose, CA. He is known for his innovative contributions to the field of technology, particularly in the area of call center operations. His work has significantly impacted the efficiency and effectiveness of remote call center agents.

Latest Patents

One of his notable patents is titled "Method and system for failover capability for remote call center agents." This patent describes a method for providing fail-over capability in a local branch of a call center. The method includes determining, by a local device, which of a plurality of phones are designated as call center phones based on a predetermined rule set. Additionally, it involves assessing the availability of these phones for receiving calls, including checking if the 'do not disturb' function is activated. If a call is not answered, the method allows the local device to place the call center phone into a 'do not disturb' mode.

Career Highlights

Satish is currently employed at Cisco Technology, Inc., where he continues to develop innovative solutions that enhance communication technologies. His work at Cisco has allowed him to collaborate with other talented professionals in the industry.

Collaborations

Some of his coworkers include Michelle W Ng and Michael Edric Tasker, who contribute to the dynamic environment at Cisco Technology, Inc. Their collective expertise fosters a culture of innovation and collaboration.

Conclusion

Satish B Ananthanarayana's contributions to technology, particularly through his patent for improving call center operations, highlight his role as a significant inventor in the field. His work continues to influence the efficiency of remote communication systems.