The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 23, 2010
Filed:
May. 02, 2005
Michael E. Tasker, Pleasanton, CA (US);
Michelle W. NG, Sunnyvale, CA (US);
Yuan Cai, San Jose, CA (US);
Satish B. Ananthanarayana, San Jose, CA (US);
Michael E. Tasker, Pleasanton, CA (US);
Michelle W. Ng, Sunnyvale, CA (US);
Yuan Cai, San Jose, CA (US);
Satish B. Ananthanarayana, San Jose, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A method for providing fail-over capability in a local branch of a call center includes determining, by a local device, which of a plurality of phones are call center phones. The determination is based on a predetermined rule set. In an alternative embodiment, the method may also include determining, by the local device, which of the plurality of call center phones are available for receiving calls. This may include determining whether a 'do not disturb' function of each respective call center phone is invoked, and in response, determining whether the call center phone is available. In addition, this method may involve placing, by the local device, each call center phone into a 'do not disturb' mode if the call center phone does not answer a call sent to the call center phone.