Santosh Kumar Dubey

Title: Santosh Kumar Dubey: Innovator in Service Request Management

Introduction

Santosh Kumar Dubey is an accomplished inventor based in Oakland, NJ (US). He has made significant contributions to the field of service management through his innovative patent. His work focuses on enhancing the efficiency of managing service requests, which is crucial in today's technology-driven environment.

Latest Patents

Santosh Kumar Dubey holds a patent for a "System and method for managing service requests." This system comprises a collaboration engine that receives service requests from various service management tools. It includes a classification engine that identifies configuration items and problem types corresponding to each service request. Additionally, the system features a policy engine that determines pre-stored rules associated with the identified items and types. A recommendation engine suggests diagnostic and resolution actions based on these rules. Finally, an automation engine performs the recommended actions, streamlining the service management process. He has 1 patent to his name.

Career Highlights

Santosh Kumar Dubey is currently employed at Cognizant Technology Solutions India Pvt. Ltd. His role involves leveraging his expertise to develop innovative solutions that improve service management processes. His contributions have been instrumental in advancing the capabilities of service management tools.

Collaborations

Some of his notable coworkers include Yogesh Gundurao Sosale and Rohan Prakash. Their collaboration has fostered a productive environment that encourages innovation and the development of effective solutions.

Conclusion

Santosh Kumar Dubey is a notable inventor whose work in service request management has made a significant impact in the field. His innovative patent demonstrates his commitment to improving service management processes, showcasing his expertise and dedication to technological advancement.