The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2021
Filed:
Jul. 03, 2018
Cognizant Technology Solutions India Pvt. Ltd., Chennai, IN;
Yogesh Gundurao Sosale, Bangalore, IN;
Santosh Kumar Dubey, Oakland, NJ (US);
Rohan Prakash, Bangalore, IN;
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD., Chennai, IN;
Abstract
A system and computer-implemented method for managing service request is provided. The system comprises a collaboration engine configured to receive one or more service requests from one or more service management tools. The system further comprises a classification engine configured to identify a configuration item and problem type corresponding to each of the one or more received service requests. Furthermore, the system comprises a policy engine configured to determine one or more pre-stored rules associated with the identified configuration item and problem type. The system also comprises a recommendation engine configured to recommend at least one of: one or more diagnostic actions and one or more resolution actions corresponding to the one or more determined pre-stored rules. In addition, the system comprises an automation engine configured to perform at least one of: the one or more recommended diagnostic actions and the one or more recommended resolution actions.