Sanjay Krishna

Title: Innovations by Sanjay Krishna

Introduction

Sanjay Krishna is an accomplished inventor based in Johns Creek, GA (US). He holds a total of 4 patents that showcase his expertise in telecommunications and customer service technologies. His innovative contributions have significantly impacted the way customer interactions are managed in the industry.

Latest Patents

One of Sanjay's latest patents is focused on call volume reduction based upon a propensity to call in connection with a reason code. This invention involves devices, computer-readable media, and methods for delivering customer service content associated with a reason code. The technology enables a processor within a telecommunication network to identify a reason code linked to customer calls and determine shared traits among customers based on network event data and customer account data. This allows for the delivery of tailored customer service content through preferred communication modalities.

Another notable patent is a system and method for artificial intelligence routing of customer service interactions. This innovation utilizes artificial intelligence to analyze historical interactions with customers. By monitoring exchanges between users and agents, the system can identify user issues and potential resolution resources, thereby enhancing the efficiency of customer service interactions.

Career Highlights

Sanjay Krishna is currently employed at AT&T Intellectual Property I, LP, where he continues to develop innovative solutions in the telecommunications sector. His work has been instrumental in advancing customer service technologies, making interactions more efficient and effective.

Collaborations

Sanjay collaborates with talented professionals in his field, including Don Green and David Dunmire. Their combined expertise fosters a creative environment that drives innovation and enhances the development of new technologies.

Conclusion

Sanjay Krishna's contributions to the field of telecommunications through his patents demonstrate his commitment to improving customer service interactions. His innovative solutions are paving the way for more efficient communication methods in the industry.