The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 30, 2020
Filed:
Mar. 19, 2018
At&t Intellectual Property I, L.p., Atlanta, GA (US);
Don Green, Smyrna, GA (US);
Mazin E. Gilbert, Warren, NJ (US);
David Kapilow, Berkeley Hts, NJ (US);
Kelley Mantione, Athens, GA (US);
Sanjay Krishna, Johns Creek, GA (US);
Wen-Ling Hsu, Bridgewater, NJ (US);
Cheryl Brooks, Jersey City, NJ (US);
Christopher Rath, Hillsborough, NJ (US);
Tan Xu, Bridgewater, NJ (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.