Sam Shkrabov is an accomplished inventor based in Castro Valley, California. He has made significant contributions to the field of automated contact centers, holding a total of five patents. His work focuses on improving the efficiency of outbound dialing systems in virtual contact centers.

Latest Patents

One of Sam Shkrabov's latest patents is titled "System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center." This patent describes a method for determining the number of calls to generate for a specific outbound campaign based on predictions of agent occupancy in future time periods. The automated contact center processes multiple outbound campaigns and estimates the total number of outbound agents available. By utilizing this total, an effective number of agents for the specific campaign is determined according to a ratio. This effective number is then used to calculate the number of outbound calls to generate, ensuring that calls are efficiently managed for the specific campaign.

Career Highlights

Sam Shkrabov is currently employed at Five9, Inc., a leading provider of cloud contact center software. His innovative approaches have contributed to the advancement of automated dialing systems, enhancing the overall performance of contact centers.

Collaborations

Some of Sam's notable coworkers include Nikolay A Anisimov and Dmitry Spasibenko. Their collaboration has likely fostered a creative environment that encourages innovation and the development of cutting-edge solutions in the field.

Conclusion

Sam Shkrabov's work in the realm of automated contact centers exemplifies the impact of innovation on improving communication efficiency. His patents reflect a deep understanding of the industry's needs and a commitment to enhancing operational effectiveness.

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