S B Pravin Kumar

Title: Innovations by S B Pravin Kumar

Introduction

S B Pravin Kumar is an accomplished inventor based in Nagercoil, India. He has made significant contributions to the field of technology, particularly in communication and machine learning. With a total of 2 patents to his name, Kumar continues to push the boundaries of innovation.

Latest Patents

Kumar's latest patents include a "Communication Session Interruption" and an "Intelligent Routing Signaling System." The first patent focuses on arrangements for machine learning-based dynamic learning. It involves receiving and analyzing audio data from multiple calls to identify topics and sub-topics, along with their metadata. The system utilizes feedback data to enhance the machine learning model, which can dynamically join non-expert agents to ongoing calls for effective learning sessions. The second patent addresses intelligent call routing by extracting topics and metadata from audio data during calls. It compares this information against an alert signals database to determine if an alert should be attached to the call. The model then generates a routing signal based on various parameters, facilitating efficient communication between agents and supervisors.

Career Highlights

Kumar is currently employed at Bank of America Corporation, where he applies his innovative ideas to improve communication systems. His work has garnered attention for its potential to enhance customer service and operational efficiency.

Collaborations

Kumar collaborates with talented professionals such as Nipun Mahajan and Amit Mishra, contributing to a dynamic work environment that fosters innovation.

Conclusion

S B Pravin Kumar is a notable inventor whose work in communication technology and machine learning is paving the way for future advancements. His contributions are not only valuable to his company but also to the broader field of technology.