The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 07, 2025
Filed:
Nov. 08, 2023
Bank of America Corporation, Charlotte, NC (US);
Nipun Mahajan, Lawrenceville, NJ (US);
Amit Mishra, Chennai, IN;
Yogesh Raghuvanshi, Pennington, NJ (US);
S. B. Pravin Kumar, Nagercoil, IN;
Balaji Sugumar, Chennai, IN;
Yaksh Kumar Singh, Uttar Pradesh, IN;
Sushil Golani, Charlotte, NC (US);
Stephanie Ann Hammond, Newark, DE (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Arrangements for machine learning-based dynamic learning are provided. In some examples, audio data associated with a plurality of calls may be received and analyzed to identify a topic and sub-topic of each call and metadata of each call. Feedback data may also be received. A machine learning model may be executed by inputting, to the model, the identified topic and sub-topic and metadata of each call, and the feedback data, to output one or more topics or sub-topics of concern. A plurality of ongoing calls may be monitored to identify an ongoing call related to one of: a topic or sub-topic of concern. A plurality of agents who are not subject matter experts in the identified topic or sub-topic of concern and are available may be identified and joined, via respective computing devices, to the ongoing call in a dynamic learning session.