Company Filing History:
Years Active: 2013
Title: Ryszard Antonczyk: Innovator in Expected Wait Time Systems
Introduction
Ryszard Antonczyk is a notable inventor based in Twinsburg, Ohio. He has made significant contributions to the field of expected wait time systems, showcasing his innovative spirit and technical expertise. His work has the potential to enhance customer service experiences across various industries.
Latest Patents
Ryszard holds a patent for an "Expected Wait Time Augmentation System and Method." This system generates an expected wait value that represents the duration a client can expect to wait before being connected to a resource for servicing. The system includes an interface to a workforce management system to obtain resource availability data and a wait time augmentation model that calculates the expected wait time based on both base expected wait time data and resource availability data. The estimated wait time value is then communicated to the client, improving transparency and customer satisfaction.
Career Highlights
Ryszard is currently employed at Virtual Hold Technology, LLC, where he applies his innovative ideas to develop solutions that enhance customer interactions. His work focuses on creating systems that streamline service processes and improve efficiency.
Collaborations
Ryszard collaborates with talented individuals such as Mark J. Williams and Eric I. Camulli, contributing to a dynamic work environment that fosters innovation and creativity.
Conclusion
Ryszard Antonczyk's contributions to expected wait time systems exemplify the impact of innovation in enhancing customer service. His patent and work at Virtual Hold Technology, LLC highlight his commitment to improving service efficiency and client satisfaction.