This inventor holds 1 USPTO granted patent. Top assignee: Bank of America Corporation. Active years: 2025.
Company Filing History:
Years Active: 2025
Title: Ruma Balse: Innovator in Interactive Voice Response Technology
Introduction
Ruma Balse is a notable inventor based in Plano, TX (US). She has made significant contributions to the field of technology, particularly in the area of interactive voice response (IVR) systems. Her innovative approach has led to the development of a unique patent that enhances the efficiency of data processing operations within IVR frameworks.
Latest Patents
Ruma Balse holds a patent for a "System and method to integrate microservices in interactive voice response (IVR) operations." This invention involves an apparatus that includes a memory connected to a processor. The processor is designed to receive requests for multiple data processing operations and identify various sub-dialogues related to those requests. These sub-dialogues are integral to a range of IVR operations. The processor routes the request to a specific microservice based on the identified sub-dialogues, ensuring that the microservice can effectively fulfill the request. Additionally, the processor generates a response associated with the microservice, updates publishing commands according to established rules and policies, and publishes the microservice independently from others. This innovative approach streamlines the IVR process and enhances user experience.
Career Highlights
Ruma Balse is currently employed at Bank of America Corporation, where she applies her expertise in technology and innovation. Her work focuses on improving the efficiency and functionality of IVR systems, making significant strides in the banking sector.
Collaborations
Ruma collaborates with talented professionals such as Amiya R Sahoo and Scott S Randrup. These collaborations foster a creative environment that encourages the development of cutting-edge solutions in technology.
Conclusion
Ruma Balse is a pioneering inventor whose work in interactive voice response technology has the potential to transform user interactions in various sectors. Her contributions, particularly through her patent, demonstrate her commitment to innovation and excellence in her field.