The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 28, 2025
Filed:
Sep. 27, 2023
Bank of America Corporation, Charlotte, NC (US);
Amiya R Sahoo, Frisco, TX (US);
Scott S Randrup, Sammamish, WA (US);
Robert E Lutzkow, Phillipsburg, NJ (US);
Sergey Alexandrov, Somerset, NJ (US);
Nipun Mahajan, Lawrenceville, NJ (US);
Yogesh Raghuvanshi, Pennington, NJ (US);
Anand Daniel, Little Elm, TX (US);
Dinesh Kumar Agrawal, Forney, TX (US);
Dhiraj Jain, Canyon Country, CA (US);
Chung Han, Farmington, CT (US);
Ruma Balse, Plano, TX (US);
Sivakumar P Nagarajan, Allen, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
An apparatus may comprise a memory communicatively coupled to a processor. The processor may be configured to receive a request to perform multiple data processing operations and determine multiple sub-dialogues corresponding to the request. The sub-dialogues are part of a plurality of IVR operations. The processor may be further configured to route the request to a microservice of the microservices based at least in part upon the sub-dialogues. The microservice may be configured to fulfill the request. The processor may generate a response to the request associated with the microservice, update publishing commands in accordance with one or more rules and policies in response to generating the response, and publish the first microservice. The publishing commands associated with the microservice may be updated in isolation from the rest of the microservices.