This inventor holds 1 USPTO granted patent. Top assignee: Bank of America Corporation. Active years: 2025.
Company Filing History:
Years Active: 2025
Title: Innovations by Chung Han in Interactive Voice Response Systems
Introduction
Chung Han is an accomplished inventor based in Farmington, CT (US). He has made significant contributions to the field of interactive voice response (IVR) systems. His innovative approach has led to the development of a unique patent that enhances the efficiency of data processing operations within IVR frameworks.
Latest Patents
Chung Han holds a patent for a "System and method to integrate microservices in interactive voice response (IVR) operations." This invention involves an apparatus that includes a memory connected to a processor. The processor is designed to receive requests for multiple data processing operations and determine various sub-dialogues related to those requests. These sub-dialogues are integral to a range of IVR operations. The processor routes the request to a specific microservice based on the identified sub-dialogues, allowing the microservice to fulfill the request effectively. Additionally, the processor generates a response associated with the microservice, updates publishing commands according to established rules and policies, and publishes the microservice independently from others. Chung Han's patent represents a significant advancement in the integration of microservices within IVR systems, streamlining operations and improving user experience.
Career Highlights
Chung Han is currently employed at Bank of America Corporation, where he applies his expertise in technology and innovation. His work focuses on enhancing customer interactions through advanced IVR solutions. His contributions have been instrumental in improving the efficiency and effectiveness of banking operations.
Collaborations
Chung has collaborated with notable colleagues, including Amiya R Sahoo and Scott S Randrup. Their teamwork has fostered an environment of innovation and creativity, leading to the successful development of cutting-edge technologies in the banking sector.
Conclusion
Chung Han's innovative work in the field of interactive voice response systems exemplifies the impact of technology on enhancing customer service. His patent and contributions at Bank of America Corporation highlight his commitment to advancing the industry.