Company Filing History:
Years Active: 2018-2023
Title: Roy Klein: Innovator in Customer Journey Analytics
Introduction
Roy Klein is a notable inventor based in Rishon Lezion, Israel. He has made significant contributions to the field of customer journey analytics, holding a total of five patents. His work focuses on enhancing customer experiences through innovative systems and methods.
Latest Patents
One of Roy Klein's latest patents is a "System and method for generating journey excellence score." This invention involves calculating a journey excellence score (JES) for customer journeys in contact centers. The process includes representing tagged customer journeys by a list of attributes and values, training a model using these journeys, and calculating the JES at runtime by applying model weights to the associated values.
Another significant patent is for "Systems and methods for finding an interaction subset within a set of interactions." This method analyzes interactions between individuals and organizations. It involves iterating over series of interactions, selecting initial information, and determining if certain conditions are met to add interactions to a subset. Conditions may include a threshold average rating and a threshold number of interaction series.
Career Highlights
Roy Klein is currently employed at Nice Ltd., a company known for its innovative solutions in customer engagement and analytics. His work at Nice Ltd. has positioned him as a key player in the development of advanced customer journey analytics tools.
Collaborations
Throughout his career, Roy has collaborated with talented individuals such as Gennadi Lembersky and Yuval Shachaf. These collaborations have contributed to the successful development of his patented technologies.
Conclusion
Roy Klein's innovative work in customer journey analytics has led to the development of several impactful patents. His contributions continue to shape the way organizations understand and enhance customer experiences.