The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 20, 2018
Filed:
Nov. 24, 2017
Applicant:
Nice Ltd., Ra'anana, IL;
Inventors:
Assignee:
NICE LTD., Ra'Anana, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/493 (2006.01);
U.S. Cl.
CPC ...
H04M 3/493 (2013.01); H04M 2203/355 (2013.01); H04M 2203/551 (2013.01);
Abstract
Methods and systems for optimization of interactive voice recognition (IVR) system processes are provided. One or more desired optimization parameters can be determined based on an IVR transaction log that includes a plurality of IVR journeys. The IVR journeys can be filtered, transformed into vectors and/or clustered.
Katz, Natan. (2018). Systems and methods for optimization of interactive voice recognition systems (U.S. Patent No. 10135977). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10135977
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