Ross Leone

Title: Ross Leone: Innovator in Directed Customer Support

Introduction

Ross Leone is an accomplished inventor based in Pleasant Hill, CA (US). He has made significant contributions to the field of customer support through his innovative patents. With a total of 2 patents, Leone has focused on developing systems and methods that enhance the customer support experience.

Latest Patents

Leone's latest patents revolve around directed customer support. These patents describe various systems and methods aimed at improving the efficiency of customer support interactions. An analytics system is designed to receive support communication data that details a support communication regarding a user account. This system can determine the subject of the support communication and select a response medium based on that subject. It then generates a response message tailored to the specific needs of the user.

Career Highlights

Ross Leone is currently employed at Wells Fargo Bank, N.A., where he applies his expertise in customer support technologies. His work at the bank allows him to implement innovative solutions that streamline customer interactions and improve overall satisfaction.

Collaborations

Leone has collaborated with notable colleagues such as Benny F. Dorrance and Eduardo D. Dela Torre. These partnerships have contributed to the development of effective customer support systems and have fostered a collaborative environment for innovation.

Conclusion

In summary, Ross Leone is a notable inventor whose work in directed customer support has led to significant advancements in the field. His patents and career at Wells Fargo Bank, N.A. reflect his commitment to enhancing customer experiences through innovative solutions.