The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 13, 2021
Filed:
Dec. 04, 2019
Wells Fargo Bank, N.a., San Francisco, CA (US);
Benny F. Dorrance, Urbandale, IA (US);
Eduardo D. Dela Torre, Oakland, CA (US);
Ross Leone, Pleasant Hill, CA (US);
Wayne Barakat, Novato, CA (US);
Christopher P. Clausen, Novato, CA (US);
Charles Cowell, Dublin, CA (US);
Jeffrey A. Cornman, San Francisco, CA (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user account received from a user computing device and determine a subject of the support communication. The analytics system may select a response medium based at least in part on the subject and generate a response message based at least in part on the subject.