Benny F Dorrance

Title: Benny F Dorrance: Innovator in Telephony Systems

Introduction

Benny F Dorrance is a notable inventor based in Urbandale, IA (US). He has made significant contributions to the field of telephony systems, holding a total of 5 patents. His work focuses on enhancing customer support and improving call session management.

Latest Patents

Dorrance's latest patents include innovative methods for storing call session information in a telephony system. In one of his disclosures, he describes a method where a first database server stores call session information in a data structure. This information corresponds to a unique identifier for a caller. Additionally, he has developed a system for directed customer support, where an analytics system receives support communication data and determines the subject of the communication. This system selects a response medium based on the subject and generates a tailored response message.

Career Highlights

Benny F Dorrance is currently employed at Wells Fargo Bank, N.A., where he applies his expertise in telephony and customer support systems. His innovative approaches have contributed to the efficiency and effectiveness of customer interactions within the banking sector.

Collaborations

Dorrance has worked alongside talented colleagues, including Daniel S Sumner and Eduardo D Dela Torre. Their collaborative efforts have further advanced the development of telephony solutions and customer support systems.

Conclusion

Benny F Dorrance is a distinguished inventor whose work in telephony systems has made a significant impact on customer support. His innovative patents and contributions to Wells Fargo Bank, N.A. highlight his dedication to improving communication technologies.