Company Filing History:
Years Active: 2023
Title: Innovations by Rory McTigue
Introduction
Rory McTigue is an accomplished inventor based in Galway, Ireland. He has made significant contributions to the field of predictive routing and occupancy balancing through his innovative patent. His work focuses on enhancing the efficiency of contact center operations.
Latest Patents
Rory holds a patent titled "Systems and methods relating to predictive routing and occupancy balancing." This patent describes a method for routing interactions to contact center agents. The process involves identifying an interaction to be routed, selecting a group of candidate agents, and analyzing their performance data. By determining predicted scores for key performance indicators and occupancy rates, the system generates a ranking for routing prioritization. This innovative approach aims to optimize the interaction routing process, ensuring that the most suitable agent is selected based on performance metrics.
Career Highlights
Rory McTigue is currently employed at Genesys Cloud Services, Inc., where he applies his expertise in developing advanced contact center solutions. His work has contributed to improving customer service efficiency and agent performance. With a focus on innovation, Rory continues to push the boundaries of technology in the contact center industry.
Collaborations
Rory collaborates with talented professionals such as Emir Munoz and Maciej Dabrowski. Their combined efforts foster a creative environment that drives innovation and enhances the development of cutting-edge solutions.
Conclusion
Rory McTigue's contributions to the field of predictive routing and occupancy balancing exemplify the impact of innovative thinking in technology. His patent and work at Genesys Cloud Services, Inc. highlight his commitment to improving contact center operations.