Rohan Koul

Title: Rohan Koul: Innovator in Information Technology Service Management

Introduction

Rohan Koul is a notable inventor based in Gurgaon, India. He has made significant contributions to the field of information technology service management. His innovative approach has led to the development of a unique patent that enhances the efficiency of ticket management systems.

Latest Patents

Rohan Koul holds a patent titled "Recommendations for Information Technology Service Management Tickets." This invention involves a computer system that obtains reference ticket data for online systems. The reference ticket data indicates a reference issue for a component and a corresponding solution. The system also retrieves learning content items from a learning management system. By employing an unsupervised machine learning algorithm, the computer system creates a mapping between reference issues and learning content. It can then detect target ticket data provided by users and identify a target solution based on this data. Ultimately, the system recommends the target solution to be displayed on the user's device. Rohan Koul has 1 patent to his name.

Career Highlights

Rohan Koul is currently employed at SAP SE, where he applies his expertise in information technology. His work focuses on improving service management processes and enhancing user experiences through innovative solutions.

Collaborations

Rohan collaborates with talented professionals such as Sidharth Gupta and Nitin Chavan. Together, they work on various projects that aim to advance technology in their field.

Conclusion

Rohan Koul is a distinguished inventor whose work in information technology service management has made a significant impact. His innovative patent demonstrates his commitment to improving service efficiency and user satisfaction.