The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 31, 2023
Filed:
Dec. 12, 2022
Sap SE, Walldorf, DE;
Sidharth Gupta, Gurgaon, IN;
Nitin Chavan, Bangalore, IN;
Rohan Koul, Gurgaon, IN;
Sudhir Verma, Gurgaon, IN;
SAP SE, Walldorf, DE;
Abstract
A computer system may obtain reference ticket data for reference tickets of an online system, with the reference ticket data indicating a reference issue for a reference component and a reference solution, and also obtain learning content items from a learning management system. The computer system may then create a mapping between the reference issues indicated by the reference ticket data for the reference tickets and the learning content items using an unsupervised machine learning algorithm. The computer system may detect target ticket data that has been provided by a user to the online system via a computing device, with the target ticket data indicating a target issue for a target component, identify a target solution for the target issue based on the target ticket data using the mapping, and cause a recommendation of the target solution to be displayed on the computing device.