Company Filing History:
Years Active: 2015-2017
Title: The Innovative Mind of Robin Dautricourt
Introduction
Robin Dautricourt is a notable inventor based in Redmond, WA (US). He has made significant contributions to the field of interactive voice response (IVR) systems. With a total of 2 patents, Dautricourt's work focuses on enhancing customer experience through advanced technology.
Latest Patents
Dautricourt's latest patents include a method and apparatus for predicting intent in IVR using natural language queries. This innovative IVR system enhances customer experience by improving the accuracy and intent prediction capabilities of traditional systems. Customers can make natural language queries to specify their intent, while the system maintains accuracy by utilizing key features in language, along with the customer's past transactions, CRM attributes, and customer segment attributes to identify customer intent.
Career Highlights
Robin Dautricourt is currently employed at 24/7 Customer, Inc. His work at this company has allowed him to develop and refine his inventions, contributing to advancements in customer service technology.
Collaborations
Some of his notable coworkers include Vaibhav Srivastava and Ravi Vijayaraghavan. Their collaboration has likely fostered an environment of innovation and creativity within the company.
Conclusion
Robin Dautricourt's contributions to IVR technology demonstrate his commitment to improving customer interactions through innovative solutions. His patents reflect a deep understanding of both technology and customer needs, making him a valuable asset in the field of invention.