Robert Stern

Title: Innovations of Robert Stern

Introduction

Robert Stern is an accomplished inventor based in Cupertino, CA. He has made significant contributions to the field of technology, particularly in developing systems that enhance user interaction through intelligent dialog.

Latest Patents

Robert Stern holds 2 patents. His latest patent is titled "System and method for providing an intelligent multi-step dialog with a user." This invention discloses a method and system for retrieving information through multi-stage interactions with clients. It identifies specific knowledge content associated with a knowledge map. The application program runs on a server accessed via the web or other data networks using standard Internet protocols. The system allows a human dialog designer to model the interaction, enhancing the customer experience. Users initiate the dialog by visiting a designated web page, which poses initial questions to the user. The dialog engine processes these responses and provides feedback, including follow-up questions and relevant documents. This invention can interact with customers through various communication channels, including the Internet, wireless devices, and telephone systems.

Career Highlights

Robert Stern has built a successful career at Consona CRM Inc., where he has been instrumental in developing innovative solutions that improve customer interactions. His work has focused on creating systems that facilitate better communication between businesses and their clients.

Collaborations

Robert has collaborated with notable colleagues, including Mark A. Angel and Scott B. Huffman. Their teamwork has contributed to the advancement of technologies that enhance user engagement.

Conclusion

Robert Stern's innovative work in developing intelligent dialog systems showcases his commitment to improving user experiences in technology. His contributions continue to influence the way businesses interact with their customers.