Robert Snyder

Title: Innovations by Robert Snyder: Enhancing Contact Center Efficiency

Introduction

Robert Snyder, an inventive mind from Danville, California, has made significant contributions to the field of contact center technology. With a total of six patents to his name, Snyder's work focuses on improving the operational effectiveness and customer experience within contact centers.

Latest Patents

Among his latest innovations, Snyder introduced a groundbreaking method and apparatus for segmenting work in a contact center. This system allows for the creation of various skill options and a service skill definition tree that associates common skills with specific service needs. The process involves receiving customer contacts, allowing customers to select skill options, and efficiently segmenting these contacts to the appropriate agents based on the selected skills.

Another notable invention from Snyder is directed towards a data model of participation in multi-channel and multi-party contacts. This patent encapsulates a sophisticated contact center structure that can effectively monitor changing communication statuses and adapt the resource handling the contact. It enables the creation of distinct contact parts that can be managed seamlessly throughout the interaction.

Career Highlights

Robert Snyder has established a reputable career at Avaya Inc., a leading company in communication technology. His innovations have played a crucial role in enhancing the capabilities and efficiency of contact centers, supporting businesses in providing superior customer service.

Collaborations

Snyder's innovative journey is marked by collaboration with talented colleagues, including Robin Donald Taylor and David Zanoni. Together, they have contributed to the advancement of contact center technologies and have shared a commitment to enhancing customer communication experiences.

Conclusion

Through his inventive efforts, Robert Snyder is making a lasting impact on the field of contact centers. His latest patents not only demonstrate his technical expertise but also reflect a dedication to improving how businesses interact with their customers. As he continues to innovate within the realm of communication technologies, the industry eagerly anticipates his future contributions.