This inventor holds 1 USPTO granted patent. Top assignee: International Business Machines Corporation. Active years: 2019.
Company Filing History:
Years Active: 2019
Title: The Innovations of Robert M. Lambert
Introduction
Robert M. Lambert is an accomplished inventor based in North Plainfield, NJ (US). He has made significant contributions to the field of computer science, particularly in the area of problem identification through unstructured input. His innovative approach has led to the development of a patented method that enhances service support systems.
Latest Patents
Robert M. Lambert holds 1 patent for his invention titled "Program identifier response to unstructured input." This patent describes a computer-implemented method for identifying a problem from unstructured input. The method involves executing steps on a computer processor to identify the context of a problem description from a service support ticket. It adds one or more tags to the service support ticket, with each tag corresponding to an end-user symptom within the problem domain. The intent is mapped according to a machine learning model, which identifies a problem and provides a confidence measure.
Career Highlights
Robert is currently employed at International Business Machines Corporation, commonly known as IBM. His work at IBM has allowed him to apply his innovative ideas in a practical setting, contributing to advancements in technology and service support systems.
Collaborations
Some of Robert's notable coworkers include Donna Griff and Dennis Anthony Perpetua, Jr. Their collaboration has likely fostered an environment of innovation and creativity within their projects.
Conclusion
Robert M. Lambert's contributions to the field of computer science through his patented invention demonstrate his commitment to innovation. His work continues to impact the way problems are identified and addressed in service support systems.