The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2019
Filed:
Mar. 06, 2017
International Business Machines Corporation, Armonk, NY (US);
Joe Bedoun, Carol Stream, IL (US);
Tommy Blankenship, Nevada, OH (US);
Brian Byrne, Batavia, IL (US);
Nick J. Cerciello, McKinney, TX (US);
Liz G. Edelson, Delray Beach, FL (US);
Morad El Akbani, Bridgewater, NJ (US);
Donna Griff, Stanhope, NJ (US);
Robert M. Lambert, North Plainfield, NJ (US);
Shawn D. Mohr, Rochester, MN (US);
Stacy Newsome, Bridgewater, NJ (US);
Dennis A. Perpetua, Jr., Jay, NY (US);
David M. Reynolds, Greenville, WI (US);
Gary Woodward, Flower Mound, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer-implemented method for identifying a problem from unstructured input includes executing on a computer processor the step of identifying context of a problem description from a service support k ticket which adds one or more tags to the service support ticket, each tag corresponding to an end-user symptom within the problem domain. Intent is mapped according to a machine learning model and the one or more tags which identifies a problem and a confidence measure.