Robert Kassel

Title: The Innovative Contributions of Robert Kassel

Introduction

Robert Kassel is a notable inventor based in Somerville, MA (US), recognized for his contributions to the field of customer interaction management. With a total of 3 patents to his name, Kassel has developed innovative systems and methods that enhance the efficiency of contact centers.

Latest Patents

Kassel's latest patents include groundbreaking technologies aimed at improving customer interactions. One of his significant inventions is a system and method for managing cross-channel interactions in contact centers. This method facilitates a seamless interaction between a customer and a contact center by receiving and conducting a first interaction, determining identifiers related to the interactions, and modifying how subsequent interactions are handled based on contextual relevance. Another notable patent is a method for managing customer interactions that utilizes proximity information from electronic devices to create and modify interaction objects, ultimately enhancing the customer experience within physical establishments.

Career Highlights

Throughout his career, Robert Kassel has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to refine his skills and contribute to the development of innovative solutions in customer service technology.

Collaborations

Kassel has collaborated with talented individuals in the industry, including Juergen Tolksdorf and Christopher Connolly. These partnerships have fostered a creative environment that has led to the development of impactful inventions.

Conclusion

Robert Kassel's work in managing customer interactions has significantly advanced the capabilities of contact centers. His innovative patents reflect a commitment to improving customer service through technology.