Robert B Price

Title: The Innovations of Robert B Price

Introduction

Robert B Price is a notable inventor based in Austin, TX (US). He has made significant contributions to the field of communication technology, holding a total of 4 patents. His work focuses on enhancing the efficiency and effectiveness of call center operations through innovative systems.

Latest Patents

One of his latest patents is for a multi-tasking, web-based call center. This system is designed to assist multiple simultaneous customers by providing a streamlined communication pathway. It includes a pool of agents who can respond to customer requests through both web and telephone communication pathways. The system features a software engine that routes and schedules customer requests to available agents, allowing them to view customer data on a user interface. This data aids agents in providing timely and accurate information to customers, enabling them to multi-task effectively.

Another significant patent by Price is for methods and apparatus for integrated voice communication. This system allows for the delivery of stored messages to a calling party upon receiving a command. It also enables a direct connection with a selected called party without exiting the system, enhancing the user experience and efficiency of communication.

Career Highlights

Throughout his career, Robert B Price has worked with prominent companies such as Texas Instruments Corporation and Avaya Technology LLC. His experience in these organizations has contributed to his expertise in developing innovative communication solutions.

Collaborations

Price has collaborated with notable individuals in the industry, including David L Jones and Ross L Bennett. These collaborations have likely influenced his work and contributed to the development of his patented technologies.

Conclusion

Robert B Price is a distinguished inventor whose innovations in communication technology have made a significant impact. His patents reflect a commitment to improving customer service and operational efficiency in call centers. His contributions continue to shape the future of communication systems.