Robert Andrew Finan

Title: Innovations by Robert Andrew Finan

Introduction

Robert Andrew Finan is an accomplished inventor based in Stockerau, Austria. He has made significant contributions to the field of customer service technology, holding a total of 3 patents. His work focuses on enhancing customer interactions with service organizations through innovative systems and methods.

Latest Patents

One of Finan's latest patents is a system and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution. This system manages customer involvement with a contact center by utilizing monitoring applications that execute on computerized servers. These applications monitor communications between customers and the center. A rules engine, also executing on the servers, generates and implements business rules. When an unsuccessful or incomplete interaction is detected, the rules engine uses session data to determine the necessary contact center-initiated activity to re-establish communication with the customer and resolve any issues.

Career Highlights

Throughout his career, Finan has worked with notable companies, including Genesys Telecommunications Laboratories, Inc. His experience in the telecommunications industry has allowed him to develop innovative solutions that improve customer service processes.

Collaborations

Finan has collaborated with several professionals in his field, including Yi M Chang and Richard McCrossan. These collaborations have contributed to the development of his patented technologies and have enhanced the impact of his work.

Conclusion

Robert Andrew Finan's contributions to customer service technology through his patents demonstrate his commitment to innovation and improving customer experiences. His work continues to influence the industry and pave the way for future advancements.