Company Filing History:
Years Active: 2004
Title: The Innovations of Robert Alan Stewart
Introduction
Robert Alan Stewart is an accomplished inventor based in Oakland, CA. He has made significant contributions to the field of customer care through his innovative work in communication systems. His expertise and creativity have led to the development of a unique patent that enhances the efficiency of customer service operations.
Latest Patents
Stewart holds a patent for an "Integrated work management engine for customer care in a communication system." This invention orchestrates all forms of work related to servicing customer requests across an entire business enterprise. The integrated work management engine unifies disparate communication system components, applications, and information storage systems, allowing businesses to respond to customer requests in a cohesive and effective manner. It integrates real-time operations of front office customer communications with back office batch data processing. The engine accepts work through multiple access channels, automatically mapping each request to a specific process flow. Resource selection algorithms are employed to identify the most suitable customer agent for handling each work request, ensuring that customer data is accessed and case files are updated efficiently.
Career Highlights
Stewart is currently employed at Avaya Inc., a company known for its innovative communication solutions. His work at Avaya has allowed him to apply his inventive skills in a practical setting, contributing to advancements in customer care technology.
Collaborations
Throughout his career, Stewart has collaborated with notable colleagues, including David L. Bauer and Keith R. McFarlane. These partnerships have fostered a creative environment that encourages innovation and the development of cutting-edge solutions in the field of customer service.
Conclusion
Robert Alan Stewart's contributions to the field of customer care through his innovative patent demonstrate his commitment to enhancing communication systems. His work continues to influence the way businesses interact with their customers, paving the way for more efficient and effective service delivery.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.